Originally Posted by
spgplat21
...
The hotel's hard product was excellent, and while the service wasn't as polished as the St. Regis, Ritz or Chatwal where I usually stay, it wasn't bad either.
Glad you enjoyed your stay. The PHNY is, indeed, an incredible property. It's really too bad the service/attitude doesn't match. (Giving Globalists the hard sell like that is really lame.)