Well, one property was way late on posting a 6 night stay. 3 emails to that property and 3 to customer service. Each side blaming the other and both sides saying they would push other side to get resolved.

Then... It was resolved... Then it was not. I only got 3 night credit.

I had to start process all over again. Immediate CS response was that nights were wrong but points were correct. They told me to wait and they would fix # of nights.

Waited a few more days. They added nights .And added an additional 15,000 points or so. I can't figure out how they calculated the total points.

So I have to chase things down in 1st place, get told erroneous information, and have to chase things down when initial resolution is not resolved.

12 years SPG plat, never once had to email CS for missing stay. I almost never dealt with SPG CS for problems - now it is multiple times a week.

The CEO should apologize for this. I am not sure how anyone can say everything is 99% ok. I still can't find all properties on app so have to switch to website.

I am not leaving Marriott. But I also have zero Marriott stays in the remainder of October and November for the moment. Swithed to Shangri-La and others. That might change but for not I won't deal with this.

Decemeber and January I,have 21 nights already booked (20 by points).