Originally Posted by
Beltway2A
Best of luck securing a ticket for your mother, I hope she has an excellent journey. As a point of reference, I called the regular Aadvantage reservation number earlier this month promptly at 9pm and was able to secure multiple first and business class awards on JAL without issue. The agents know what they're doing.
Beltway2A - thank you for your kind words, I genuinely appreciate it. Thank you, too, for the reference point -- I think I'll follow this to the T, especially given the success you had doing this yourself earlier in the month (well done, by the way!). All the best.