Thanks @
Maelstrom. While you have reached out to Paul, I have reached out to my LCAH contact in APAC. So pushing this from both sides certainly doesn't harm.
I can say that this problem, in one way or another has been around since end of last year as I was comparing with my LCAH the availability in some properties and where he can see availability and I couldn't. I wasn't aware at that time though that the rates were probably off as well.
THOUGH until today, I still book rates directly with the Sofitel Singapore City Centre (since end last year) as I am unable to find the low rate that they tell me available!
Now to add extra pressure: how much have I paid extra out of pocket due to this error? Will we be compensated? How much was it and who will look into this?
Also, why the December time line? Why not end of this month or "as soon as possible"? What does December have to do with anything?