I have operated something incorrectly on the website at some point and can't use the 'partner card' benefit, which is frustrating. I always try and follow the rules but they can be so obscure. I really didn't think I was trying to fiddle anyone or use the system incorrectly.

Here's what I did. The website has a list of people which it calls 'Family & Friends'. The list page https://www.britishairways.com/trave...ctivatetab=faf says that by adding people to this list, you can:

- Nominate people for your Executive Club partner cards from your Family and Friends list.
- Save their personal details for speedier cash and reward flight bookings.

I've been using it for just that second purpose - saving personal details for speedier cash and reward flight bookings. When I make a booking, the people then come up in the list of people dropdown to add them to my booking. It's very quick and easy. I thought it was alright, to have people added to this list so that I could use their details in the booking tools when buying tickets. This works better than the 'Travel Companions' list, because the 'Travel Companions' list doesn't link to the person's BAEC account. I like it being linked together because I can book for a family member and the ticket just pops up in their BAEC account without my having to have the details to hand every time.

So, now the Family & Friends list contains a list of family members of mine, which I use to avoid re-typing people in every time. I now wish to assign a partner card to someone, and use this benefit. Since everyone in the family has a card already, I want to assign this to another person who isn't in this list.

But, when I try and add them on to do so, I get a message saying that I can't add a person because there are already five people present in the list. When I try and remove a person, I get a message that the Family & Friends list can't be updated until sometime in 2019!

I rang in to ask how to fix this and the answer was that I can't fix it, and therefore can't use the benefit.

I feel I am missing a piece of the bigger picture here, as I can't work out what benefit is accruing to me by adding people to this list, which BA is keen to restrict. It doesn't give either the list member or myself any benefit at all.

The person on the phone claimed that if there were unlimited people on the list, I would then be able to book a flight using Avios for anyone I pleased, and this is why the restriction is in place. But I already can book flights using Avios for anyone I please. The representative seemed pretty certain that I could not, and I feel certain I can, which is a bit of an impasse.

Does anyone know if there is another way of assigning this partner card to a person, please? Or what the intended use of the list is, if it is not in fact to save personal details for speedier bookings?

I rather feel that the text on the page proposing that the feature be used for saving personal details for speedier bookings should be removed, if this is an inappropriate use of the list. I had not realised that by doing so, I was preventing myself from assigning any GGL benefit additional cards. I don't think this is at all clear.

Thanks for any help.