bocastephen

I still don't understand why getting this right is so hard in the USA - in the past week I was on an EVA 773 that boarded full in under 20 minutes, and a SQ A380 that boarded in almost exactly 25 minutes - yes, they had two doors each for boarding, and still pax carried on about the same quantity and size of carry-ons, children, smelly food, and other odds and ends, but the only different seemed to be they didn't stumble onto the plane in a daze, clueless about where they were or what they were suppose to do (hint, put the damn bag in the overhead and sit down). Both EVA and SQ used the same number of groups, but neither had lanes, rather EVA used contractors and staff to herd people into virtual lanes and SQ just seemed to get priority customers through a mass of people waiting at the door without any lines.

Boarding an airplane only seems to need rocket science in the USA.