Originally Posted by
SkiAdcock
Probably because someone had booked them as a paid stay, which sucks for elites wanting free upgrades.
Actually, I got the suites in both cases after I went back to the front desk to find out what happened to my suite. I'm just saying that OLCI guarantees nothing. Which is why I made the comment that I was pleasantly surprised to find that I still had my suite when I checked in to the JW BKK.