Originally Posted by
SpaceCoastBill
Take a look at the number of responses.
I did. It's kind of irrelevant for both polls as they are asking leading questions.
Originally Posted by
rickg523
Annoyed always outpolls happy. It's a commonly heard refrain by committed FFs whenever their chosen carrier is complained about.
Another thing commonly posted is that if passengers really don't like {name your favorite carrier} they wouldn't fly it so much.
It's not so much that it's commonly heard as it is a fact of doing business in many large companies. Generally as a percentage, more unhappy customers out of all unhappy customers complain, than do happy customers out of all happy customers give compliments.
WN is boarding over 11 million passengers a month. Even if 100,000 per day were affected by seat saving and 46% complained (percentage from the poll), that's about 0.1% of passengers. And the odds are that there aren't 100,000 per day. WN customer satisfaction does fluctuate but it's been it's highest in the last almost 30 years during the EBCI period. The time period when seat saving is most likely to have occurred.