Originally Posted by
narvik
I recall instances on FT where satisfactory resolutions WERE indeed reached using United's Twitter account.
If some think that is the ONLY way United will actually listen, I could definitely understand why that avenue would be pursued.
(Although in this case it really did scream for a LEO to be immediately contacted, IMO)
a customer service complaint is an entirely separate issue than a security issue. This isn’t even in the same ball park!
CALL THE PO-LEESE! SIMPLE EASY! DONE!
A kid my neighborhood was getting kidnapped so I tweeted my HOA about it. There was no resolution. I just don’t understand why!