FlyerTalk Forums - View Single Post - Honoring a RIDICULOUSLY low rate
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Old Jul 21, 2004 | 12:00 pm
  #6  
srk123
 
Join Date: Aug 2001
Location: Cerritos, CA
Programs: AA Plat; HH Gold; Marriott Silver; UCLA Fan
Posts: 798
Originally Posted by Dogspit
In what way do you find MR "stingy" - on the granting or redeeming side? I've never had a problem with either.

Regarding your question, if it is a legitimately published rate that you are legitimately eligible for, they should honor it IMHO. Even if it was a "typo" and somebody left the final digit off of a $189 rate.

I think it'd be helpful if you gave a little more detail as to how you were able to book this rate so its a little more clear as to whether it is a rate that you are legitimately eligible for.

Interestingly, does the same thing apply to retail stores? I once found a nice winter coat at a store (I think it was JC Penny) that was clearly a $100+ coat. But the tag on it was something ridiculous like under $20. The tag appeared to be legit as the description & all matched the coat. Long story short, the store refused to sell it to me for the (apparently incorrect) price.

Hotel reservations are a little bit different because (if you don't make a backup reservation), the hotel could really end up screwing you - either by leaving you without a room, or charging full rack rates upon arrival. With the coat, its not like I was really put out or anything.

Comparing a retail store to a hotel reservation is not a good analogy. At a store, you haven't put up a deposit or relied on that price beyond bringing the item to the checkstand. Whereas with a hotel reservation, there has been an offer and acceptance along with a deposit (or credit card guarantee), so the customer has put up good faith and a contract has been created. If I don't show for a reservation, I lose my deposit, so a hotel that has taken a deposit should similarly be expected to perform.
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