Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Yesterday the GM of the hotel called me. We have had a good and frank exchange about what went wrong (and what went right). He agreed that the balcony issue was bizarre and could have been handled much better. Staff training is to follow.