Originally Posted by MileKing
Are there any situations where points would not be received for incidentals charges paid for directly by the guest?
Yes. Hotels
"...may omit for purposes of point accrual, incidental charges or charges to the Member's room for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions."
HH Terms and Conditions
Or, it's a simple mistake that can be corrected by a phone call to HH...