FlyerTalk Forums - View Single Post - Writing to Customer Relations: response time?
Old Jul 21, 2004 | 10:33 am
  #15  
Rice
 
Join Date: Apr 2003
Location: Berkeley, CA, USA
Programs: UA 2P, HH Gold
Posts: 104
As a 1K, this has been my experience as well. I don't correspond frequently, but a recent round did include a lengthy unscripted response, which was very satisfactory.

Originally Posted by Flying Buccaneer
My emails receive an immediate automated response, followed by a more personal (but scripted) one within a few days. This was true for two emails sent as a 1P and one recently as a 1K.
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