Originally Posted by
tonyrocks922
So after several back and forths with marriott support, they've decided to just start ignoring me.
I have also sent an email to
[email protected] which was ignored.
One of the phantom reservations apparently went through on their end because I was surprised with a charge for a no show from the Sheraton Denver this week, despite never getting a confirmation page, confirmation email, or having the reservation show up in either app. I have a ticket in now with billing which was escalated to "the controller" to get this resolved.
I am at a complete loss of what to do and if I should bother sticking with Marriott in 2019.
You might be able to dispute this with your credit card, so pay attention to the deadline for doing so.