Originally Posted by
Hoias
Anyway, the day before 9W managed to destroy my brand new 2 week old Rimowa Aluminium E-Tag Topas Suitcase and it took almost 2 hrs to get a damaged baggage report from them!
In the end they offered INR 1500 compensation for a broken locker and totally bended suitcase or I should send an email and complain. The retail price is EUR 1050,- and of course I declined their compensation offer. After this experience I am not looking forward to the claim process...
don't expect much from them in terms of compensation for damaged luggage....this is another in a long line of reasons why i have stopped flying with them....a few years ago i picked up my tumi suitcase from baggage claim to notice that my lock had been damaged....there was so much damage that the combination wouldn't work....i'm just surprised how they managed to do this....they offered me inr 500 compensation as they claimed that is how much it would cost to replace the lock....