I acknowledged that I should have handled it differently, to the agent and to all of you. I was surprised though, at how well United responded, and then sort of turned the tables saying that I went about it the wrong way.

I had removed myself from the immediate perceived threat, I was basically reporting it as an unusual occurrence because the guy was quite strange.

When it was over, I knew I had failed to do the most prudent thing, but at least I did something, was how I justified it to myself.

For those who strongly believe Tweeting a message isn’t right, do you think all of the crime stopper text tips and social media reporting mechanisms are useless?