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Old Oct 10, 2018, 11:52 am
  #6  
Hoias
 
Join Date: Mar 2015
Location: NUE
Programs: EY: Platinum; Skyteam: Elite Plus; HHonors: Diamond; Best Western: Diamond Select
Posts: 41
Thanks for your replies Anish/Keyser.

Today I flew from DEL to JDH and did bring a printout of the EY website and was prepared for discussion. My luggage was 25kg.
But to my (positive) surprise they did not say anything, just checked it in without a word.

In a few days I will fly back from JDH, will see how they will do at an outstation.


Anyway, the day before 9W managed to destroy my brand new 2 week old Rimowa Aluminium E-Tag Topas Suitcase and it took almost 2 hrs to get a damaged baggage report from them!
In the end they offered INR 1500 compensation for a broken locker and totally bended suitcase or I should send an email and complain. The retail price is EUR 1050,- and of course I declined their compensation offer. After this experience I am not looking forward to the claim process...
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