Originally Posted by
EuropeanPete
This is a textbook example of a “bad profit” where pissing off the customer just isn’t worth the extra income. Would be curious to know which hotel it is.
Sounds very Marriott...
I imagine it can be tricky for a very full hotel to logistically organise the blocking of connecting rooms with the right bed types and the right check-in/check-out dates/times of the OP and previous guests in those rooms.
A good hotel would just do it to make the customer happy. A bad hotel tries to charge for it, which leads me to suspect that the OP is definitely not getting connecting rooms because it will all be left to chance.