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Old Oct 10, 2018 | 12:38 am
  #3  
Starwood Lurker IV
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by doctor15
I have an upcoming stay for 3 rooms. I e-mailed the property to request a connecting room for two of the rooms and was told it would be a $50/night fee.

Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)
Hello doctor15,

Depending on the property, fees vary for a guaranteed connecting room. In other words, with this fee charged, your connecting room request will be guaranteed. However, if you do not wish to pay the fee, the request may still be placed but it will then be subjected to availability upon your arrival.

Best regards,

Siti Shahnas / Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Last edited by Starwood Lurker IV; Oct 10, 2018 at 1:21 am
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