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Old Oct 9, 2018 | 3:32 pm
  #383  
Richard Berg
 
Join Date: Jun 2015
Location: JFK
Programs: AA Platinum
Posts: 325
Originally Posted by googs185
Citi has been stingy with retention offers lately, but I just hit the jackpot with my Prestige. I called for a retention bonus this morning and was told there was no offers on the account. She went on about the benefits of the card but I told her that Citi has slowly removed a lot of the benefits on the card. She recommended downgrading to Premier. We kept going back and forth and I kept reiterating the loss of value of benefits on the card. My persistence paid off: out of the blue she offered a $100 statement credit on the card in addition to 2500 TYP, for doing nothing except keeping the card open. On top of all that I'm grandfathered into the CitiGold $350 AF, so that makes it an effective $0 fee plus 2500 TYP, so a major win!
Was this the first line agent or were you transferred? Have you used any retention offers in past years?
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