Originally Posted by
YYCguy
Perhaps the complainers on twitter and Facebook are the ones clicking that they have read and understand the conditions and terms and restrictions, but they haven’t actually read the thing. It’s similar to the ones who end up in emergency exit row who are wearing a cast or can’t undersfand English/French and need to be relocated. I bet they just clicked that they meet the seating requirements without reading the pop up screen.
Agree and while I understand what OP is saying there's always going to be a certain percentage of consumers who don't pay enough attention at the right time regardless of what the fare type is called and then complain about it after. Caveat emptor. Just MHO.