FlyerTalk Forums - View Single Post - Writing to Customer Relations: response time?

Jul 20, 2004 | 9:55 pm

#11

Craig6z

Original Member

Join Date: May 1998

Location: The shape-shifting urban sprawl that is El Lay. FT member #71.

Programs: UA Gold & MM; DL & AA credit card dirt status; Hilton Diamond; Marriott Fool's Gold

Posts: 4,832

I emailed a note on an unacceptable service issue, this past Saturday afternoon. Got a response mid-day on Monday. Well handled response by United, BTW.

Maybe the quick response is related to being a 1K, but I'll take it! Is there some reason why you used snail mail, versus email? Kind of curious.

Last edited by Craig6z; Jul 20, 2004 at 10:34 pm