Originally Posted by meFIRST

Just keep trying. Or get yourself a centurion card, I hear all their calls are handled stateside.

In my experience, the CSR (if you can call them that) in India are no different than the automated system. They can't help you with anything that isn't pre scripted or readily available (like your account balance).

What is annoying is their reluctance to transfer you stateside when they can't fix the problem. Ever tried that before? - It's like trying to get blood out of a stone. My guess is their performance is measured on the calls that they take and supossedly get resolved.