Originally Posted by
YYCguy
Perhaps the complainers on twitter and Facebook are the ones clicking that they have read and understand the conditions and terms and restrictions, but they haven’t actually read the thing. It’s similar to the ones who end up in emergency exit row who are wearing a cast or can’t undersfand English/French and need to be relocated. I bet they just clicked that they meet the seating requirements without reading the pop up screen.
More likely they are buying through a different channel, e.g. Expedia etc. I would go for the name Ecno-Restricted. They could also try Econo-Ultra-Restricted. However there marketing team may not like the second.