Originally Posted by
KeaneJohn
Plus BA have been amazing to my family twice in extreme medical situations on both times doing something thst they were not obliged to do... that also buys a lot of goodwill over a mediocre afternoon tea or sticky tray table or delayed baggage or being inconvenienced by having to get new bank cards...
Although they are a totally different company today I also will never forget what BA did for me when I got the dreaded phone call that I needed to get back to the UK from Toronto with less than 4 hours to get the flight booked and up to the airport and to see my Dad for the last time. They basically gave me the cheapest fare I'd ever had and didn't ask me for any death certificate afterwards. I owe them a lot of loyalty for that gesture that they did not need to provide