Originally Posted by RogerD408

Seems like I've read this before. Zero-dollar stays do get night credit (wasn't it Hilton that was notorious for needed revenue to get credit?). You need to push back and be very specific to what is missing. If you're lucky someone else will get the ticket and know how to fix it. Or you might try asking the Lurkers to look into this. Be sure to include the response and make sure it includes the name of the agent so re-training can be done.