Originally Posted by
JordanYVR
Oddly enough I heard back on the 2 standalone nights yesterday. They were both rejected for night credit as they contained no eligible charges (these were point stays). It makes no sense to me -- I don't expect to earn points on the free night (other than welcome points for the 1st day), but I do expect the 2 night stays. Did something change that I'm missing? This was an SPG award at an SPG property.
Seems like I've read this before. Zero-dollar stays do get night credit (wasn't it Hilton that was notorious for needed revenue to get credit?). You need to push back and be very specific to what is missing. If you're lucky someone else will get the ticket and know how to fix it. Or you might try asking the Lurkers to look into this. Be sure to include the response and make sure it includes the name of the agent so re-training can be done.