FlyerTalk Forums - View Single Post - Amex Serve master thread (2017-2023)
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Old Oct 5, 2018, 10:16 am
  #571  
SudOvest
 
Join Date: Jul 2014
Posts: 483
Originally Posted by NeGourmand
Interesting thing happened at DG doing serve load today. Did a single OVVGC and for some reason the transaction failed after drawing the money off my GC. Register said $500 due to customer. Clerk wanted me to swipe VGC again, but I elected to swipe my real debit card instead. I checked before leaving the store that it was in my bank account. Knocked off a step Not worth the hassle to do intentionally though.

I should add, I'm tempted to replace my debit card now that it has been swiped at DG.

Not sure why it didn't process correctly. GC was drained; it now shows a $0 balance. And the money was loaded to serve (shows on the transaction list and I got the email,) and then reversed.
i haven’t been able to get serve loads to work at DG. I’m using serve one vip. Do certain gift cards not work? What’s the process to walk clueless employees through? I’m more eager to do it now as one opened around the corner from work.
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