The title of the Skift article was "Marriott CEO to Unhappy Loyalty Members: ‘Hang With Us". It appears the consensus from this thread is that there are many who have complaints against Marriott for corporate customer service, poor IT, Marriott being Marriott, and some other recent changes. Despite that, it seems that most intend to both complain about Marriott AND "hang with" Marriott simultaneously during this period which could be indefinite. Sorenson is getting his wish.