FlyerTalk Forums - View Single Post - Missing miles from e store
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Old Oct 5, 2018 | 7:04 am
  #5  
TWCLAM
 
Join Date: Jun 2018
Location: Brighton UK
Programs: BAEC-Silver, AMEX-BA Prem' Plus & Standard, Accor Gold, HH-Silver, IHG,IBIS On Business
Posts: 958
[MENTION=93235]Beergander[/MENTION] it's worth checking specific posting terms for XXXXX retailer. Some take longer and this information can be found within the retailer page on the avios store. A good example is booking.com who state 90-120 after stay has been completed. This can lead to very long times however in their case they are, from personal experience, appalling at actually posting at all. Out of 6 bookings I have had to submit a ticket on 5 of those at +130 days. The only reason I stick with it is that it can be a highly profitable payout especially when they do the rare 8 avios per pound promotion so even knowing how long it takes and useless they seem to be ( I blame them as generally speaking BA/ Avios get it right for everyone else) even the need to submit a ticket/ chase them up is worth it for the payout.

The above might be the reason they are not showing as awarded. The process is fairly simple and out of all the tickets i've submitted ( not just for booking.com) only one needed to be chased up a 2nd time. I like to maximise my avios so will often use the store for even basic things like ordering a pizza and while I have had to submit a few tickets it's generally pretty good on getting it right
[MENTION=22187]Wils[/MENTION]un I think with Groupon awards they are another that waits until the product is used then apply an awarding grace period. I may be wrong but seem to remember seeing that with them and that's what could've lead to 6 weeks although as a general rule avios give themselves a standard 40 days to award anyway unless otherwise stated.
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