Also customer support isn’t giving out $25 voucher over email. Was told I need to get it from the Alaska agent at the airport. Kind of a hassle which makes this guarantee pointless.
Atleast in Seattle I have to go back to departure area to talk to Alaska agents.
Originally Posted by
jinglish
That's not how the guarantee works. It's twenty minutes from when the ding goes off at the gate.
If this is the case their performance is worse than I originally thought.