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Thread: Global Entry Kiosk Error Messages
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Old Oct 4, 2018 | 3:22 pm
  #9  
Carl10022
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Mar 2005
Location: NYC
Programs: DL DM/3MM, BA Prem/LG, AA CK, UA GS, Marriott Ambassador
Posts: 241
Thanks for the suggestion mnbp.

Happy resolution: I used CBP's "Contact Us" on their website and got a response a few days later (they promised 15 day turnaround, so that was pleasant.)

"I have reviewed your Trusted Traveler account and repaired any and all account issues/discrepancies (if any). Your account should be fully active without any issues."

And sure enough, returning to the same terminal today (JFK T7), and using the same kiosk, I had no problem.
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