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Old Oct 4, 2018 | 1:47 pm
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paulaf
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15 Years on Site
 
Join Date: May 2010
Posts: 2,441
Assistance check in

On a recent return flight in CE, bit peeved when patiently waiting at check in that a lady in a wheelchair travelling in ET was pushed to the front of our queue just in front of us. Why is that and not to the front of one of the 2 ET queues, as she was booked in that cabin bearing in mind CE is a premium product and smaller check in queue is a selling point? Understand of course she needs assistance and can't queue up but time taken to explain her woes and details of accident on holiday to agent was a hold up. Was this correct procedure? Thanks
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