FlyerTalk Forums - View Single Post - United's Current Boarding Process (with Wiki) [2016-forward]{Archive}
Old Oct 3, 2018, 1:12 pm
  #1994  
wxguy
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,405
I wrote to GS customer care to comment I've seen GAs all over the place with the pre-board order since the new procedure. I specifically mentioned that PAUSES are important between groups. Here's part of the reply, bolding mine.

Our intent with this Better Boarding process is to better serve our customers and elevate the gate experience: improving communication, reducing time spent waiting in lines, and better Premier recognition while right-sizing our boarding groups. We are working hard to get all of our agents on the same page. We thank you for your patience during this transition.
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