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Old Oct 3, 2018, 8:29 am
  #11  
Troopers
 
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Originally Posted by Troopers
Just happened again.
I canceled the reservation only to have the reservation re-appear (remade?) a few days later. This is at a newer property that I have previously stayed at. Prior to the check-in date, I called the property directly and told the FD that the reservation wasn't mine but associated with my IHG account. FD looked into it and said the reservation auto-populated my information on the reservation; perhaps as described by @scubaccr upthread. FD apologized and would correct it; but never was corrected. The stay was recently completed, and points and nights were credited to my account.
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