Originally Posted by
demue
I'm quite confident that some of the security team combined with the car / transport desk are in it together with the "local cars / drivers".
Our Grab guy was shouted at when he reached the gate, made turn around and they kicked his door (I had just arrived at the lobby and saw / heard it).
We had to take the car from outside the gate and when I asked the guard what this was about (in Bahasa mind you), he sheepishly claimed that Grab is not allowed. When asked rhe transport desk they echoed it. The Bluebird we booked subsequently could come in after I had called down and informed them.
Both the Bluebird (via Go) and Grab apps were blocked. Simply got the message "don't serve this area". I didn't try the direct Bluebird app.
Go-Car worked absolutely, totally and perfectly well: no problem at all for the driver to pick me up at the steps from reception. Nobody batted an eyelid.
The Go-Car driver told me Grab has fenced off certain areas from its service in order to avoid conflict with taxi drivers. I have no idea if that is true, though it sounds sensible.
They seem to have achieved co-existence with Ngurah Rai at the domestic terminal by more-or-less ceding the international one to the taxi mafia.