Originally Posted by demue

Lastly, unlike the other poster, transport was a messy affair. The hotel does not permit Grab (like Uber) to pick up inside so you need to go outside. Drop off inside hotel lobby area works as they wont know (no stickers or so in Indonesia showing it is a private hire car). Fine, but I think it is silly as a policy as IC Bali and HIs also permit them, but their call. Of course nothing explained to guest upon check in and nothing documented. Staff were evasive / didnt have answers when queried as to the rationales of this apparent policy vs. other IHG properties in Bali (again not comparing to outside).

However, only options offered to us were hotel cars (nice, but much higher priced and not sensible for shorter trips) or "local transport" which were private cars driven by locals ( my question about the passenger insurance couldn't be answered). Metered taxis were never available and requests were met with resistance by car / bell hop desk. Guests were told to walk to the main road and flag a cab down there. WTH?

We just booked BlueBird from the app for hotel pick up and called down to give the cab number which worked fine. While I can appreciate the local dynamics in play with regards to car hire firms like Grab and Uber (btw. Grab acquired Uber's operations in SE Asia) proper metered taxis should be made more easily available. Right now this looks more like a transport racket of old days and is unworthy of an IHG property. YMMV