Originally Posted by pinniped

Fair compensation probably would have been an apology and a few thousand Marriott points or perhaps a comped meal.

Generous compensation would have been to refund your entire stay.

Sounds like this hotel was pretty generous. Good for them. If the situation with the maintenance person can be fixed with some type of procedural change, hopefully they'll do that.

I'd like to know the name of the hotel - it sounds like they are very responsive to even the most minor complaints and probably take care of their guests quite well. ^