Originally Posted by
wyogold
Talked to the store manager about what we do, seems the volume (4K per day between my wife unit and I) and the consistency of the volume, along with getting the max amount / MO set off alarm bells.
Looks like he will be OK with us going on, has to square things with the front end manager so they're on the same page. Discussion went well, honestly, he just wanted to figure out a way to let us do what we do without anyone getting into trouble. I suggested we can do eMSARs every time so they have a record of every txn. He seemed to like that. Will be time consuming, but if it keeps me in business, I can live with it.
He really seemed mostly worried about not getting into trouble. In a way, clearing the issue once and for all (or until something else changes) is maybe not a bad thing. There's simply no way to not appear suspicious when MSing at volume (high 5 - low 6 figs / month), it's so far out of the norm, it's just not possible to blend in with the regular customers.
As for the other options suggested, unfortunately, my store has really low turnover, and I am rally well known by now having done the GC->MO route for years, so waiting it out could well be several years before enough staff has turned over and the institutional memory has dissipated. All staff that mans the MC knows me for all shifts.
I'm happy for you that it seems to be going positive but you are not necessarily out of the woods. Watch out for the risk management team putting the kabosh on things.
My own experience is very similar.
I have 2 WM in my town. My go to for several years I had worked up to 8k (4 transactions of 999.18). Suddenly, I started getting push back from a couple of CSRs because of 'structuring' I successfully involved the 1st step up managers and then even had a store manage specifically state to the CSRs that I was cleared. Around a month later I was told by yellow vests and manager on duty that that WM was no longer going to do business with me for MO because of a decision by their risk management (or whatever the name was).
I'm fortunate to have a second WM in town as well as a grocery store that sells MO and while I can't do the volume I use to per day, I still have more throughput capable than I utilize.