Originally Posted by ylee1969
I will be back to this hotel next Wednesday for two nights. I left a voicemail to GM few days ago asking him to assign me a room with sleeper bed. I will update this post when I check-in.
I was upgraded to a Suite on 15th floor but it still not Sleeper bed and I don't know what GM did to the voicemail I left him few days before arrival. I didn't file any complain this time because all I got was few points and the promise to fix it which never happen. There are many good SPG hotels in that area and this one is off my list from now on.
The club lounge also needs some help. The door is open without attended and the food is very poor. In the evening, only drink available is coffee and milk. No juice or bottle water. Maybe that's why it doesn't require to be attended.