those here who deal with management level do so for a reason
that does not mean there are never issues with management level
not sure how some here are lucky (or use agent) as i have never had a situation where i was impressed when doing lower level communicating with luxury properties/chains. for sanctuary scottsdale at one point, i was 'impressed' that the person who answered main phone knew about inventory/renovation status of multiple residences and other high levels of detail.
with OP's case, surprise is that OP wanted to give more money, and hotel hasnt taken it!
Last edited by Kagehitokiri; Oct 1, 2018 at 12:33 pm