FlyerTalk Forums - View Single Post - Brilliant email customer service for Diamond members
Old Oct 1, 2018, 4:44 am
  #10  
cjd
 
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,378
Originally Posted by tkelvin69
I'm on my 6th email trying to get a stay credit.
That's nothing. Took me 21 emails to get some missing points added earlier this year! Every reply came from a different customer services agent and they kept asking for the same information. Eventually got an agent who understood the problem and corrected the points. So frustrating.
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