And here lies the problem when making theses decisions.

IT Completely agree
Lavatory . I only fly CE so I wouldn’t even be aware of the problem
Cleaners Completely agree
New Aircraft I love the 747 so please keep them as long as possible.
Training I have no problem with the staff and have never experienced the computer says no
WIFI. Personally I would remove it as I love the peace of being non contactable whilst in the air.
Lounges yes some are poor but so are many other airlines
CW Please keep the rear facing seats. Love the current style but find a way to make it all direct aisle access
RYAN Air BA is a country mile ahead of Ryan air but in today’s market short haul economy has to be competitive. I hate Ryan air but despite my considered failings of that airline they fly with over 96% occupancy.

Bottom line is I believe IAG know they have to up their game, but whilst the profits stack up they will do it at their own pace