On property everything is generally running smoothly and the merger a reasonable win... Off property a disaster. I had a CS agent email me yesterday how to book a room online when I emailed a question about a specific property. ...? Another yesterday emailed me nonsense too when I asked about missing points.
i will give a few more months as stays On property nice. But it seems to me at top level there was little foresight and poor planning, from timing of merger to lack of CS for what clearly would be a difficult transition time even if IT was ok.
Again the problem is not IT as that was not intentional... It is everything else that Marriott was woefully unprepared for.
Last edited by SHLTP; Sep 30, 2018 at 6:42 pm