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Thread: Brilliant email customer service for Diamond members
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Old Sep 30, 2018 | 1:52 pm
  #7  
aww3583
10 Countries Visited
100 Nights
All eyes on you!
10 Years on Site
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,769
I must have missed the secret handshake this year. I emailed Diamond customer care last week about missing bonus points. The auto-generated response came in 30 seconds and said:

Please be informed that I have created a case file on your concern, our guest assistance team will look into it and get back to you with a fair resolution within 8-10 business days
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