FlyerTalk Forums - View Single Post - Marriott CEO Asks Unhappy Members To Hold Tight, Platform Is Stabilized
Old Sep 30, 2018, 10:21 am
  #12  
C17PSGR
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Originally Posted by PlatinumScum
No one whose Rewards # begins with zero can make a reservation at an SPG property. That X% of properties that are off the table for Y% of frequent customers. I don't know what X × Y is, but I'd guess it's around 5%.

(Fix apparently hoped for in December, BTW.)

That's one heck of a definition of "stable."
As a legacy MR member, I have the opposite problem. The app usually only shows legacy SPG properties which can, of course, be few and far between.

But yes ... both the app and website are barely usable. Curious what the next 10Q will report about this in terms of forward reservations. Certainly, they identified this at a possible issue in the last 10Q/10K
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