I had some missing points from a recent stay and dreading emailing customer service to fix.

I'm somewhat new to Hilton Honors. Been a Platinum at IHG for a long time, and there the email customer service is horrendous, taking days to reply and 9 out of 10 not dealing with the problem correctly.

As a Diamond member, I was pleasantly surprised to see that Hilton are committed to responding within 1 hour of an email. Even on a Sunday! True enough, got a response back within the hour who dealt with my missing points problem flawlessly.

This is truly one of the fastest email customer service I've ever seen. Hat tip to Hilton.