Originally Posted by
daniellam
In this case, just CHAN/DAVID should not be an issue.
Whew. Thanks for confirming that.
I just looked back related threads, and I found I have posted back in March when we ticketed the AS awards, the AS agent did ask / verified the middle names but at the end the tickets still have no middle names. I hope the middle names are in the Secured Passenger Data.
The problem I just encountered and that prompted me to look at this middle name issue is that, when I tried to add the KTN to the passenger information on the CX site, at first it would not let me update. Then I figure may be it also wants to have the Australia ETA information, so I put it in. The Update button then was active. Out pop a small window to tell me the following -
Please check your name again.
Passenger name: DAVID CHAN (not real name)
Name on travel document: DAVID TAIMAN CHAN (not real name)
You can proceed to check-in. However, please note that due to immigration and security regulation policy, your name on the boarding pass MUST match with your travel document. If there’s a discrepancy, please contact your Airport Check-in counter for assistance.
I am not doing OLCI. I just want to add the KTN so the BP would print out with TSA Precheck. Sigh.
And then when I still clicked the Confirm green box, it gave me an error message on the next screen. Still unable to add the KTN to the passenger information.
But this pop up window prompted me to dig up the Middle Name issue that has been a PITA since last year, but seems to no longer be the case.
You are saying that we would be fine with the name format, right?
Should I ring AS up to make sure it has our middle names in the secured passenger data just to make sure? The recent experiences talking to AS agent are not encouraging - it seems many of them dont really understand partner awards because the old partner desks had been dismantled, and every agent is "trained" to do partner award. Needless to say, you dont always get an agent experienced in handling partner award booking and in particular the nuisance of such.
Thanks again for your input. Really appreciate it.