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Thread: Question: Z class business bookings and concierge service for same-day changes
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Old Sep 29, 2018 | 2:12 pm
  #30  
YYT82
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Originally Posted by DNAwizard
I agree. It is open 24/7. Unfortunately that does not mean they answer the phone 24/7. It has happened to me several times when my call went to voicemail. I sent an email and kept my fingers crossed. Not useful when you need their assistance right there and then.
If you press '2' for service en français, would they pick up quicker? After all, the 24/7 concierge call centre did get moved to Montreal as I recall.
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