Originally Posted by
Flying for Fun
I was updating a couple of CX awards today. The 027 ticket number definitely WILL unlock the CX PNR on their website. I added my KTN without an issue.
James
Thank you James for the valuable DP. This saves the time to call CX US center.
Originally Posted by
Finkface
Agreed. I have always been able to unlock the record on CX using the AS ticket number, including adding my KTN and selecting seats. One thing I have found though, is the first name can get distorted. For me, it combines my first and middle names so try it that way. If your name is John James Smith, try putting your first name as Johnjames. For this reason, I always pull it up by Mr. Fink’s ticket as he does not have a middle name. That was when I noticed how my name looked on the CX website.
May be my inability to pull up the reservation by AS ticket is due to the name?
AS reservation does not even have our middle names despite our AS profiles have them.
I have checked AS reservation confirmation, and how they show in CheckMyTrip (Amadeus), no middle name.
Using CX PNR the reservation shows up fine on CX site WITHOUT middle name.